Services Directory
INTERNET
We provide wireless internet access in all apartments. Ask for the password at reception
We provide wireless internet in all apartments. Directions are available at the front desk
EXTERNAL CALLS/EXTERNAL CALLS
To get an outside line dial 0
National calls dial: 0+0+21+city code + telephone number
International calls dial: 0+ 00+21+country code + city code+ phone number
Rates*:
Local call to landline: BRL 0.13 Local call to cell phone: BRL 1.27
Long distance call to landline: BRL 3.00 Long distance call to cell phone: BRL 2.00 International call: BRL 5.18
*estimated value per minute – We charge 5% ISS – Rates subject to change Collect or 0800 calls do not have a service fee
To obtain on outside line dial 0
For domestic calls dial: 0+0+21+area code+ telephone number
For international calls dial: 0+00+21+country code+area code+telephone number
Telephone Rates*:
Local landlines calls: BRL 0.13 Local mobile calls: BRL 1.27
Long distance landline calls: R$3.00 Long Distance mobile calls:R$2.00 International calls:R$5.18
*estimated value per minute – We charge 5% local tax – Rates subject to change Collect and 0800 (toll-free) calls freed of additional charges
INTERNAL CALLS/INTERNAL CALLS
Between apartments with 3 digits: Suites - 10 + apt / Hotel number – 20 + apt number
4 digits: Suites – 1 + apt / Hotel no. – 2 + apt no.
Reception: dial *10
Governance: dial 7070 (daily from 07:00 to 20:00)
Restaurant: dial 7014
Room to room with 3 digits: Suites - 10 + room nº / Hotel – 20 + room nº
4 digits: Suites – 1 + room nº / Hotel – 2 + room nº.
Front desk: dial *10
Housekeeping: dial 7070 (daily from 07:00am to 8:00pm)
Restaurant: dial 7014
INTERNAL CALLS/INTERNAL CALLS
Dial *10
Dial *10
LAUNDRY ROOM / LAUNDRY
Clothing received by 10:00 am will be returned by 10:00 am the following day, except Sundays and holidays)
Clothes received up until 10:00am will be delivered back at 10:00am in the following day, except Sundays and holidays.
BREAKFAST / BREAKFAST
In the restaurant from 06:00 to 10:00
Breakfast will be charged separately when served in the apartment
At the restaurant from 06:00am to 10:00am
Breakfast will be charged separately when served in the apartment
LUNCH / LUNCH
In the restaurant daily from 12:00 to 15:00
Daily at the restaurant from 12:00pm to 03:00pm
DINNER / DINNER
In the restaurant daily from 19:00 to 23:00
Daily at the restaurant from 07:00pm to 11:00pm
ROOM SERVICE / ROOM SERVICE
Served 24/7 with a limited menu – confirm available options on extension 7014
Room service 24h with a restricted menu – confirm available options dialing 7014
ACADEMY AND LEISURE / GYM AND LEISURE
Inform yourself at reception about the leisure items of this unit, as well as their respective opening hours
Ask at the front desk about the items of leisure and entertainment of this unit, as well as their hours of operation
CLEANING / CLEANING
Held daily from 08:00 to 16:00
Daily from 08:00 am to 04:00 pm
PARKING / PARKING LOT
Vacancy subject to availability with charge
Parking upon availability with charge
SAFE / SAFE
available in the apartment
Available at the apartment
DEPARTURE / CHECK OUT
Departure time until 12:00
If you need to extend your stay beyond this time, please contact reception. Late check out will be subject to availability
We charge half a day for departures until 18:00 and after this time a full day will be charged.
Check out at 12:00pm
If you need to extend your stay beyond this time, please contact the front desk. Late check out allowed depending on availability.
Check outs before 06:00pm will be charged with half daily rate (50%) and after this period a full rate will be applied.
PAYMENT / PAYMENT
Payment of per diems and extras must be made at reception whenever requested by the hotel.
This payment can be made in cash (Real currency), credit or debit card or pix.
Payment of daily rates and other expenses must be made at the front desk whenever asked by the hotel.
Payment must be made in cash (Real), credit cards or debit and pix.
VISITOR RATE / VISITORS RATE
Visits will only be allowed in social areas. To receive a visit at the accommodation, visitors must, without exception, register at the reception and will be charged a fee per visitor stipulated by the hotel. Check the values at reception.
Visitations are only allowed in social areas. Visitors must be registered and checked in to be able to go to the room, with no exceptions. A fee will be charged. More information at the front desk.
CHANNEL GUIDE / CHANNELS GUIDE
2 HBO
2.1 SBT/TV NEWSPAPER
4 PREMIUM TC
4.1 BAND/TRIBUNE
6 TC POPCORN
6.1 REDETV HD
7.1 IDEAL HD TV
8 WARNER
9.1 RECORD/TV CLUB
10 SONY
10.1 TV CAMERA
12 DISCOVERY
13.1 GLOBE NORTHEAST
14 H&H
14.1 STATION NETWORK
16 ANIMAL PLANET
17.1 RECORD NEWS
18 TNT
20 DISNEY CHANNEL
22.1 NEW TV
22 NIKE
23.1 TV APARECIDA
24 MTV
26 MULTISHOW
26.1 RIT TV
27.1 NEW TIME
28 SPORTV
30 SPORTV 2
30.1 NEW SONG
32 ESPN
32.1 CNT
33.1 GAZETTE
34 ESPN 2
36 CNN BRAZIL
38 TVE
40 GLOBO NEWS
43.1 RBI
46.1 TV PE
47.1 TV EVANGELIZE
49.1 ETERNAL FATHER TV
51.1 LIVE NETWORK
In case of problems with the TV, request reception support through extension *10
In case of problems with the TV, ask for support at the front desk, dial *10
POLICY OF RATIONAL CONSUMPTION OF WATER RESOURCES / POLICY OF RATIONAL CONSUMPTION OF WATER RESOURCES
Faced with the imminent threat of water rationing in our city, HÔM, as part of its commitment to the environment, establishes the following policy for this unit:
Towel reuse:
Leaving towels on the bathroom floor means they must be changed. Leaving towels in the towel rack or on the shower stall means they will be reused.
Trousseau exchange:
Sheets and pillowcases will be changed every 3 days for long stay accommodation, every new stay or whenever they are dirty.
Faucet and shower:
We also recommend that you turn off the sink faucet when brushing your teeth and the shower when soaping up.
HÔM thanks you for your understanding and collaboration. Have a great stay.
Faced with the imminent trheat of water rationing in our city, HÔM, as part of its commitment to the environment, provides for this unit the following policy:
Reuse Towels:
Towels left in the bathroom's floor, means it must be changed.
Towels hung up in the right place or over the shower box, means it will be used again
Bedline change:
Sheets and pillowcases are changed every 3 days during a long stay accommodation, every new hosting or whenever they present some dirt.
Faucet and shower:
We recommend that you turn off the sink tap when brushing your teeth and the shower while soaping.
HÔM thanks you for your understanding and collaboration. Have a menu.